Customer Service & Billing Specialist — Utilities

Washington Water Service Company; Puyallup (WA); On-site; USD 32,000 - 51,000; Full time

Job summary

Washington Water Service in Puyallup, WA is seeking an Associate Customer Service Representative to provide high-quality service to new and existing customers. The role requires careful cash handling, data entry, and strong communication skills to resolve billing and water quality questions.

Under direct supervision, you will balance daily cash, process payments, and update customer accounts. This on-site position offers opportunities for professional growth within a leading utility.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills with a professional manner.
• Available to work extended hours as needed.
• Valid State Driver's License.
• Strong cash handling and accurate balancing skills.
• Able to enter data quickly and accurately.
• Proficient with Outlook, Word, and Excel.
• Good English spelling, grammar and punctuation.
• Knowledge of office methods and equipment.
• Ability to handle multiple tasks with good humor.
• Take initiative to address and resolve problems.

Responsibilities

• Balance and complete a daily cash report.
• Take customer orders and provide high-quality customer service as necessary.
• Assist customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality.
• Enter data into the computer as required with speed and accuracy.
• Perform routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports.
• Operate standard office equipment, including word processing equipment; may perform duties on computer spreadsheet programs.
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank deposits.
• Edits meter reading, writes and resolves service orders, folds, and stuffs bills as requested.
• Updates customer accounts as needed.
• Corresponds with customers regarding metered billing status.
• Scans and saves service orders files customer and system service orders.
• Participates in the Company's Continuous Improvement Process.
• Performs work on-site in the assigned office location.
• Performs other similar duties as assigned.

Skills

Cash handling

Data entry

Customer service

Multitasking

Initiative

English usage

Office equipment

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Excel

Job description

Washington Water Service in Puyallup, WA is seeking an Associate Customer Service Representative to provide high-quality service to new and existing customers. The role requires careful cash handling, data entry, and strong communication skills to resolve billing and water quality questions.

Under direct supervision, you will balance daily cash, process payments, and update customer accounts. This on-site position offers opportunities for professional growth within a leading utility.