Customer Experience & Billing Specialist

Pacific County PUD No. 2; Raymond (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Pacific County PUD No. 2 is seeking a Customer Service Representative I to join the Peninsula Operations Center in Long Beach.

The CSR-1 provides prompt, courteous service to ratepayers and the public, handles accounts, payments, deposits, and referrals, and supports billing operations. The ideal candidate will have a high school diploma, experience with the public, and the ability to work accurately with bills, schedules, and payments, with good communication and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• Experience working with the general public.
• Preferred: computer, cashiering, and report-reconciliation experience.

Responsibilities

• Provide courteous service in person or by phone: opening/closing accounts, processing service orders, referring customers to public-assistance agencies, cashiering and processing payments/deposits, and negotiating payment arrangements.
• Balance the cash drawer and prepare the daily cash deposit.
• Handle customer work requests, high-bill complaints, and account updates.
• Resolve customer complaints, escalating to a supervisor when necessary.
• Review closed accounts, transfer balances, and process customer refunds.
• Explain billing and collection processes to customers and outside agencies.
• Maintain current knowledge of electric rate schedules and fees.
• Answer and route incoming calls; sort and file records and correspondence.
• Provide backup coverage for CSR II and Meter Reader roles as needed.
• Check and edit connect/disconnect orders and other transactions affecting billing.
• Correct and re-bill accounts billed in error.
• Process reports, edits, and exception lists to ensure billing accuracy.
• Process senior/disabled discount applications, edits, and reports.
• May be requested to work overtime; participates in PUD-sponsored training.

Skills

Customer service

Cash handling

Billing knowledge

Time management

Problem solving

Communication

Data entry

Education

High school diploma or equivalent

Job description

Pacific County PUD No. 2 is seeking a Customer Service Representative I to join the Peninsula Operations Center in Long Beach.

The CSR-1 provides prompt, courteous service to ratepayers and the public, handles accounts, payments, deposits, and referrals, and supports billing operations. The ideal candidate will have a high school diploma, experience with the public, and the ability to work accurately with bills, schedules, and payments, with good communication and problem-solving skills.