Billing & Customer Support Operations Engineer

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 54,400 - 57,994; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related requests and provide excellent customer support. The role includes supporting daily operational workflows, analyzing customer issues, and ensuring timely service.

Qualified candidates will have strong analytical skills, be detail-oriented, and possess effective communication abilities. The position offers a compensation range of $54,400 - $57,994.63, based on experience and qualifications.

Qualifications

• 2-5 years of related experience in Customer Service or public relations.
• Strong written communication skills for email handling and documentation.
• Ability to research and interpret data across multiple systems.

Responsibilities

• Provide timely, reliable, and courteous service to customers.
• Research and analyze customer service issues.
• Collaborate with technical teams to support testing activities.

Skills

Customer service skills

Analytical skills

Attention to detail

Problem-solving skills

Organizational skills

Ability to work independently

Education

High School Diploma or GED

Tools

Common office software

Ticketing or CRM systems

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related requests and provide excellent customer support. The role includes supporting daily operational workflows, analyzing customer issues, and ensuring timely service.

Qualified candidates will have strong analytical skills, be detail-oriented, and possess effective communication abilities. The position offers a compensation range of $54,400 - $57,994.63, based on experience and qualifications.