Senior Billing Resolutions Analyst

Pilot Thomas Logistics; Grapevine (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401k after 30 days

Competitive pay

Job summary

Pilot Thomas Logistics is seeking a Billing Resolutions Senior Analyst to research, analyze, and resolve complex billing issues while acting as a SME for billing processes and systems. This role mentors junior team members, supports process improvements, and provides data-driven recommendations to leadership.

The role requires 5–7 years of progressive billing or revenue-cycle experience, expertise with ERP or billing systems, and a proven track record in high-volume environments.

Qualifications

• 5–7 years of progressive experience in billing, accounts receivable, revenue cycle, finance, or customer account resolution.
• Experience resolving complex billing discrepancies in a high-volume environment.
• Experience with ERP, billing, or revenue cycle management systems.
• Prior experience leading projects or mentoring staff is preferred.

Responsibilities

• Investigate and resolve complex billing discrepancies, invoice disputes, payment variances, and customer account issues.
• Analyze billing transactions to identify root causes and recommend corrective actions.
• Process billing adjustments, credits, refunds, and account corrections per policy.
• Serve as the escalation point for high-priority or sensitive billing cases and meet SLAs.
• Develop reports and dashboards to monitor billing performance and flag improvement opportunities.
• Identify process gaps and implement workflow improvements to boost accuracy and efficiency.
• Collaborate with IT, Finance, Customer Service, and Operations to resolve system-related billing issues.
• Mentor Billing Resolution Analysts and participate in special projects and QA audits.

Skills

Billing analysis

Data analysis

Process improvement

Leadership

Mentoring

Communication

Cross-functional collaboration

Tools

ERP systems

Job description

The Billing Resolutions Senior Analyst is responsible for researching, analyzing, and resolving complex billing issues while serving as a subject matter expert (SME) for billing processes and systems. This role investigates escalated billing discrepancies, identifies root causes, implements corrective actions, and partners with cross-functional teams to improve billing accuracy and operational efficiency. The Senior Analyst also mentors junior team members, supports process improvement initiatives, and provides data-driven recommendations to leadership.

• Pay: Competitive pay
• Benefits: Medical, Dental, Vision, and Life Insurance offered the first of the month after 60 days of employment. 401k available after 30 days.

Key Responsibilities:

Billing Issue Resolution

• Investigate and resolve complex billing discrepancies, invoice disputes, payment variances, and customer account issues.
• Analyze billing transactions to identify root causes of recurring issues and recommend corrective actions.
• Process billing adjustments, credits, refunds, and account corrections in accordance with company policies.
• Serve as the escalation point for high-priority or sensitive billing cases.
• Ensure timely resolution of assigned cases while meeting established service level agreements (SLAs).

Analysis and Reporting

• Perform detailed analysis of billing trends, adjustment activity, and recurring customer issues.
• Develop reports and dashboards to monitor billing performance and identify opportunities for improvement.
• Track and report key performance indicators (KPIs), including billing accuracy, turnaround time, and resolution rates.
• Conduct data validation and reconciliation to ensure billing integrity.
• Present findings and recommendations to management.

Process Improvement

• Identify process gaps and recommend workflow improvements to increase billing accuracy and efficiency.
• Participate in system testing, upgrades, and implementation of new billing processes.
• Develop and maintain standard operating procedures (SOPs) and job aids.
• Collaborate with Information Technology, Finance, Customer Service, and Operations to resolve system-related billing issues.
• Support automation initiatives that reduce manual work and improve accuracy.

Compliance and Quality Assurance

• Ensure billing activities comply with company policies, contractual requirements, and applicable regulatory standards.
• Perform quality reviews of billing transactions and adjustments.
• Support internal and external audit requests by providing documentation and analysis.
• Maintain detailed records of investigations, resolutions, and corrective actions.

Customer and Stakeholder Support

• Communicate complex billing issues and resolutions clearly to internal and external stakeholders.
• Partner with Customer Service to resolve escalated customer concerns.
• Build collaborative relationships across departments to facilitate timely issue resolution.
• Provide technical guidance regarding billing policies and procedures.

Leadership and Mentoring

• Serve as a subject matter expert for billing systems, processes, and policies.
• Mentor and train Billing Resolution Analysts and new team members.
• Assist management with workflow prioritization and workload balancing.
• Lead or participate in special projects and continuous improvement initiatives.
• Provide recommendations for policy and procedural enhancements.
• 5-7 years of progressive experience in billing, accounts receivable, revenue cycle, finance, or customer account resolution.
• Experience resolving complex billing discrepancies in a high-volume environment.
• Experience with ERP, billing, or revenue cycle management systems.
• Prior experience leading projects or mentoring staff preferred.