Senior Billing Operations Lead — Complex Rates & Validation

Accenture Federal Services; Washington (District of Columbia); On-site; USD 149,000 - 307,000; Full time

Job summary

Accenture Federal Services in Washington, DC is seeking a Billing SME Lead to validate billing requirements, rate logic, and customer-impact scenarios while ensuring operational readiness and first-cycle accuracy.

You will deliver guidelines, edge-case documentation, and training inputs, focusing on complex rates, TOU/RTP, reversals, and production-stabilization to support government missions and compliance.

Qualifications

• 7+ years of experience with revenue billing operations.
• Regulatory and customer-impact experience.
• Exception-management experience.
• Expertise in complex-rate scenarios and TOU/RTP.
• Proficient in bill-comparison analyses and production stabilization.

Responsibilities

• Validate billing requirements, rate logic, exceptions, bill accuracy, and operational readiness.
• Provide billing quality advisory and operational validation for complex rates and related processes.
• Deliver reviewed requirements, edge-case documentation, validation rules, ORT dispositions, procedures, and training inputs.
• Support issue-resolution and root-cause analysis for production stabilization.

Skills

Revenue billing operations

Regulatory impact experience

Exception-management experience

Complex-rate expertise

Bill-compare analysis

Production-stabilization experience

Job description

Accenture Federal Services in Washington, DC is seeking a Billing SME Lead to validate billing requirements, rate logic, and customer-impact scenarios while ensuring operational readiness and first-cycle accuracy.

You will deliver guidelines, edge-case documentation, and training inputs, focusing on complex rates, TOU/RTP, reversals, and production-stabilization to support government missions and compliance.