Billing Customer Support Specialist - Second Shift

Spectrum; Blue Ash (OH); On-site; USD 42,000 - 53,000; Full time

Job summary

Spectrum in Blue Ash, OH is seeking a professional Customer Service Representative for our billing team. This role starts on November 8th and operates on the second shift in a fast-paced, team-oriented environment, providing product knowledge and account support to customers.

You’ll handle inbound billing inquiries, build positive relationships, and collaborate with management on issue escalations while upholding Spectrum's standards of courteous service.

Qualifications

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Answer inbound calls related to billing inquiries with accuracy and empathy.
• Provide product knowledge and account support to Spectrum customers.
• Collaborate with management on customer issue escalations and maintain professional customer relationships.

Skills

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum in Blue Ash, OH is seeking a professional Customer Service Representative for our billing team. This role starts on November 8th and operates on the second shift in a fast-paced, team-oriented environment, providing product knowledge and account support to customers.

You’ll handle inbound billing inquiries, build positive relationships, and collaborate with management on issue escalations while upholding Spectrum's standards of courteous service.