Billing & Customer Care Specialist — Onsite Call Center

Spectrum, LLC; Vancouver (WA); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum, LLC is hiring a Customer Service Representative for our on-site billing team. You will handle inbound calls, provide billing information, and support customers with account-related questions in a fast-paced call center environment.

The role emphasizes empathy, clear communication, and problem-solving as you assist customers and escalate issues when needed. This is an on-site position with varied schedules and opportunities to grow with Spectrum.

Qualifications

• High school diploma or equivalent.
• (Preferred) 6+ months of customer service experience and 6+ months of computer/ software use.
• No sponsorship needed; ability to work varied schedules including nights, weekends and holidays.
• Willingness to work onsite in a call center environment.

Responsibilities

• Answer inbound billing inquiries by phone.
• 2Provide accurate account information and support to customers.
• 3Empathize with customers and meet service standards.
• 4Collaborate with management on issue escalations.
• 5Represent Spectrum professionally to customers.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem-solving

Empathy

Dependable

Courteous

Enthusiastic

Resilient

Education

High school diploma

Tools

MS Office

Typing

Job description

Spectrum, LLC is hiring a Customer Service Representative for our on-site billing team. You will handle inbound calls, provide billing information, and support customers with account-related questions in a fast-paced call center environment.

The role emphasizes empathy, clear communication, and problem-solving as you assist customers and escalate issues when needed. This is an on-site position with varied schedules and opportunities to grow with Spectrum.