Customer Experience & Billing Specialist

Northwestern Energy; Billings (MT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

NorthWestern Energy in Billings, MT is seeking a Customer Associate to provide responsive, accurate customer service across billing, payments, service orders, credit administration, construction support, and general utility inquiries.

You will use established policies and computer systems to resolve customer needs, protect confidential information, and support local operations and cross-functional processes. The role requires attention to safety, accuracy, and teamwork.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Excellent attendance record required.
• Valid driver’s license with satisfactory driving record.

Responsibilities

• Accept customer payments and post them the same day.
• Balance the cash drawer daily and make bank deposits.
• Enter and complete service orders.
• Explain rate changes and bill calculations as necessary.
• Respond to emergency situations professionally and accurately by following established policies and procedures.
• Maintain the confidentiality of customers and other confidential information.

Skills

Excellent attendance

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

NorthWestern Energy in Billings, MT is seeking a Customer Associate to provide responsive, accurate customer service across billing, payments, service orders, credit administration, construction support, and general utility inquiries.

You will use established policies and computer systems to resolve customer needs, protect confidential information, and support local operations and cross-functional processes. The role requires attention to safety, accuracy, and teamwork.