Customer Care Specialist: Billing & Service Support

Northwestern Energy; Black Eagle (MT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off starting on first day

Holiday pay and other benefits

Job summary

NorthWestern Energy is seeking a Customer Associate to deliver responsive and accurate service to customers in Great Falls, MT. The role handles billing questions, payments, service orders, and general utility information, aiming to resolve inquiries efficiently while protecting confidential data.

You will use established policies and SAP-related processes to support local operations, cross-functional teams, and the construction process.

Qualifications

• Proficiency with the Microsoft Office suite and other computer applications.
• Valid driver's license and satisfactory driving record.
• Excellent attendance record.

Responsibilities

• Accept customer payments and post them on the same day.
• Balance the cash drawer daily and make bank deposits.
• Enter and complete service orders.
• Explain rate changes and bill calculations as necessary.
• Administer the credit program within the prescribed scope.
• Respond to emergency situations professionally and accurately by following established policies and procedures.
• Perform calculations to determine customer payments and other account-related activities.

Skills

Microsoft Office

Driver's license

Attendance

Education

High school diploma or equivalent

Job description

NorthWestern Energy is seeking a Customer Associate to deliver responsive and accurate service to customers in Great Falls, MT. The role handles billing questions, payments, service orders, and general utility information, aiming to resolve inquiries efficiently while protecting confidential data.

You will use established policies and SAP-related processes to support local operations, cross-functional teams, and the construction process.