Customer Service Representative | SB Billing Support

Spectrum; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative in Charlotte, NC, to handle billing inquiries, process payments, and build positive relationships with customers. You will represent Spectrum’s commitment to quality and stay informed about our services to provide knowledgeable support.

Ideal candidates will have a high school diploma, English proficiency, and 6+ months in customer service with heavy call volume and computer/software experience.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service experience preferred.
• 6+ months of heavy volume phone experience preferred.
• 6+ months working with computers and software applications preferred.
• Experience in cable operations or telecommunications call center preferred.

Responsibilities

• Address customer billing questions and efficiently process payments.
• Present and discuss Spectrum products and services to meet customer needs.
• Interact professionally to represent Spectrum’s commitment to quality.
• Resolve customer concerns in alignment with company policies.
• Remain knowledgeable about Spectrum services to provide informed assistance.
• Accurately document customer account records.
• Participate in coaching sessions and adhere to work schedules.

Skills

English proficiency

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business,you’llmanage customer billing inquiries, processpaymentsandestablishpositive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum’s reputation for excellence.

HowYou’llMake an Impact

• Address customer billing questions and efficiently process payments
• Present and discuss Spectrum products and services to meet customer needs
• Interact professionally torepresentSpectrum’s commitment to quality
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about Spectrum services to provide informedassistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Working Conditions

• Normal office environment

WhatYou’llBring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Experience providingcorebasic customer service to external customers

Skills

• Ability to read, write,speakand understand English

Preferred Qualifications

Experience

• 6+ months customer service or related experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Experience in cable operations or telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls andmaintaininga high standard of customer service

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.