Customer Service Representative | SB Billing Support

Charter Communications; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Charter Communications in Charlotte, NC, is seeking a Customer Service Representative for Spectrum Business to handle billing inquiries, process payments, and build positive relationships with customers.

The role emphasizes high-quality service, knowledge of Spectrum offerings, and adherence to company policies, with potential for growth within the Spectrum team.

Candidates should have a high school diploma and experience in basic customer service, along with strong English communication skills.

Qualifications

• High school diploma or equivalent.
• Experience providing core basic customer service to external customers.
• Ability to read, write, speak and understand English.

Responsibilities

• Address customer billing questions and efficiently process payments.
• Present and discuss Spectrum products and services to meet customer needs.
• Interact professionally to represent Spectrum's commitment to quality.
• Resolve customer concerns in alignment with company policies.
• Remain knowledgeable about Spectrum services to provide informed assistance.
• Accurately document customer account records.
• Participate in coaching sessions and adhere to work schedules.

Skills

English proficiency

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you'll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum's reputation for excellence.

HowYou'llMake an Impact

• Address customer billing questions and efficiently process payments
• Present and discuss Spectrum products and services to meet customer needs
• Interact professionally to represent Spectrum's commitment to quality
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about Spectrum services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Working Conditions

• Normal office environment

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Experience providing core basic customer service to external customers

Skills

• Ability to read, write, speak and understand English

Preferred Qualifications

Experience

• 6+ months customer service or related experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Experience in cable operations or telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.