Billing & Customer Accounts Coordinator

All-Guard Alarm Systems; Livermore (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

All-Guard Alarm Systems is seeking a Customer Account Coordinator to manage billing, accounts receivable, and related customer communications from our Livermore, CA office. This role handles billing inquiries, account status, payments, and coordination with installation/reconciliation tasks.

The ideal candidate has 3+ years in billing or customer accounts with proficiency in MS Office and familiarity with DICE/NetSuite.

Qualifications

• Minimum 3 years of billing or customer account administration experience.
• Experience with job cost billing, recurring billing, or project billing preferred.
• Strong customer service, communication, and organizational skills.
• Proficient in Outlook, Word, and Excel; DICE and NetSuite a plus.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Serve as a point of contact for customer account inquiries.
• Process account changes, updates, and cancellations.
• Issue documentation such as W-9s and release forms.
• Assist with monthly recurring billing and rate increases.
• Generate finance charges and late fees per policy.
• Provide accounts payable and general accounting support.
• Assist month-end reporting, reconciliations, and special projects.
• Assist customers with billing questions and payment inquiries.
• Follow up on outstanding invoices and payment issues.
• Research and resolve billing discrepancies.
• Process payments via credit card, ACH, EFT.
• Support collection efforts and reconciliations.
• Coordinate installation scheduling and customer communications.
• Provide backup for billing and job cost functions including various billings.
• Maintain permit records in SF and Oakland.
• Review commercial credit reports (D&B, TransUnion).
• Handle annual business license renewals.
• Process UL Certificate and Permit applications.

Skills

Billing & accounts receivable

Customer service

Multi-tasking

Communication

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Tools

DICE

NetSuite

MS Office (Outlook, Word, Excel)

Job description

All-Guard Alarm Systems is seeking a Customer Account Coordinator to manage billing, accounts receivable, and related customer communications from our Livermore, CA office. This role handles billing inquiries, account status, payments, and coordination with installation/reconciliation tasks.

The ideal candidate has 3+ years in billing or customer accounts with proficiency in MS Office and familiarity with DICE/NetSuite.