Alarm Service Completion & Billing Specialist

Firetrol Protection Systems, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Long-term disability

401(k)

Job summary

Firetrol Protection Systems, Inc. in Oklahoma City is seeking an Alarm Service Job Completion & Billing Coordinator to support the Alarm Service Department.

This role works with service technicians, the scheduling team, warehouse and customers to ensure service calls are documented, completed and released for billing. It requires strong organization, communication, detail-orientation and the ability to manage multiple open jobs.

Qualifications

• Strong organizational and follow-up skills.
• Excellent communication and customer service.
• Attention to detail and accuracy.

Responsibilities

• Review completed service tickets and technician timecards.
• Verify labor, materials, purchase orders, pricing, and customer authorizations.
• Ensure technician documentation is complete and accurate.
• Track incomplete service calls and determine what is needed to complete the work.
• Order and track materials needed for return service visits.
• Monitor open and aging service tickets and help keep jobs moving toward completion.
• Release completed service tickets for billing.
• Communicate with technicians and customers regarding job status and follow-up needs.
• Coordinate closely with the Alarm Service Scheduling & Customer Service Coordinator.
• Maintain accurate job information within ServiceTrade.

Skills

Organizational

Communication

Detail-oriented

Multitasking

Billing knowledge

Customer service

Tools

ServiceTrade

Job description

Firetrol Protection Systems, Inc. in Oklahoma City is seeking an Alarm Service Job Completion & Billing Coordinator to support the Alarm Service Department.

This role works with service technicians, the scheduling team, warehouse and customers to ensure service calls are documented, completed and released for billing. It requires strong organization, communication, detail-orientation and the ability to manage multiple open jobs.