Billing & Client Experience Specialist

CFS; Tallmadge (OH); On-site; USD 35,000 - 37,000; Full time

Job summary

CFS is seeking a Client Accounts Specialist in the United States to manage client billing, payments, and account updates while providing responsive support to maintain strong client relationships.

In this role you will serve as the main contact for client account questions, monitor activity, resolve discrepancies, and coordinate with internal teams to ensure accurate records and smooth service. Ideal candidates have 1–3 years in client accounts or accounting and strong communication skills.

Qualifications

• 1–3 years experience in client accounts, customer service, or accounting.
• Strong communication and problem‑solving skills.
• Proficient in CRM or accounting systems and Excel.
• Detail‑oriented and organized.

Responsibilities

• Serve as main contact for client account questions.
• Process billing, payments, and account adjustments.
• Monitor account activity and resolve discrepancies.
• Maintain accurate client records.
• Coordinate with internal teams to support client needs.

Skills

Communication

Problem-solving

CRM systems

Excel

Customer service

Detail-oriented

Tools

CRM Software

Excel

Job description

CFS is seeking a Client Accounts Specialist in the United States to manage client billing, payments, and account updates while providing responsive support to maintain strong client relationships.

In this role you will serve as the main contact for client account questions, monitor activity, resolve discrepancies, and coordinate with internal teams to ensure accurate records and smooth service. Ideal candidates have 1–3 years in client accounts or accounting and strong communication skills.