Billing Clerk

Kelly; Maple Grove (MN); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Retirement savings plan

Service bonus and holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Maple Grove, MN is seeking a Service Billing Coordinator to own the end-to-end monthly billing cycle and to create service contracts and orders for all contract services. The role requires attention to detail, strong customer service, and the ability to improve processes.

The position offers hybrid work with in-office days Tue, Wed, Thu and remote Mon & Fri, and requires experience with SAP or similar ERP systems in services billing across manufacturing or distribution sectors.

Qualifications

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Related ERP or CRM operating systems experience required.
• Excellent verbal and written communication skills, problem solving skills and attention to detail.

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Handle incoming customer questions/complaints.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Maintains databases and systems; supports manager with reports and analysis.
• Participate in ongoing continuous improvement efforts, including process improvement events.

Job description

Description
Kelly Services is currently has an opening for a Service Billing Coordinator in Maple Grove, MN

Role: Service Billing Coordinator

Pay: $22-28/hr. depending on experience

Contract —

Duration: 6 months

Start date: ASAP

Schedule: Hybrid, Tues, Wed, and Thurs in the office. Mon & Fri remote. 8am-5pm

SAP or similar ERP system experience required (Oracle, Dynamics, etc.)

Industry experience in billing from Services (not medical or legal), manufacturing or distribution

What’s the role?

As the Service Billing Coordinator, you get to work with an astonishing team that plays a vital role in the company. Show case your skills and experience with process enhancements by being responsible for managing the end-to-end monthly billing cycle. The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.

Sound Interesting?

Here’s what you’ll do:

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Handle incoming customer questions/complaints.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Employee must work in compliance of all company policies and procedures, and applicable ISO standards.
• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
• Other duties as defined or requested.

Do you qualify?

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Related ERP or CRM operating systems experience required.
• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications including competency with MS Office Suite.
• Data Entry with 10-key.
• Excellent verbal and written communication skills, problem solving skills and attention to detail required.
• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.

Nice to haves:

• SAP experience preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more simply. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.