Service Billing Coordinator - Hybrid (Maple Grove)

Kelly; Maple Grove (MN); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Retirement savings plan

Service bonus and holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Maple Grove, MN is seeking a Service Billing Coordinator to own the end-to-end monthly billing cycle and to create service contracts and orders for all contract services. The role requires attention to detail, strong customer service, and the ability to improve processes.

The position offers hybrid work with in-office days Tue, Wed, Thu and remote Mon & Fri, and requires experience with SAP or similar ERP systems in services billing across manufacturing or distribution sectors.

Qualifications

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Related ERP or CRM operating systems experience required.
• Excellent verbal and written communication skills, problem solving skills and attention to detail.

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Handle incoming customer questions/complaints.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Maintains databases and systems; supports manager with reports and analysis.
• Participate in ongoing continuous improvement efforts, including process improvement events.

Job description

Kelly Services in Maple Grove, MN is seeking a Service Billing Coordinator to own the end-to-end monthly billing cycle and to create service contracts and orders for all contract services. The role requires attention to detail, strong customer service, and the ability to improve processes.

The position offers hybrid work with in-office days Tue, Wed, Thu and remote Mon & Fri, and requires experience with SAP or similar ERP systems in services billing across manufacturing or distribution sectors.