Customer Service Representative | Billing Support (Chat)

Charter Communications; El Paso (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Charter Communications, doing business as Spectrum, seeks a Billing Chat Repair Representative to assist customers through our web-based chat platform. You will handle billing inquiries, process payments, and update accounts with accuracy and empathy, becoming the written voice of Spectrum in your interactions.

You will join a large, 24/7 operation with varied shifts, requiring strong English communication, typing speed, and problem-solving skills to deliver superior customer experiences.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsabilités

• Interact with customers via web-based chat to address billing and payment questions, rate inquiries, order processing, and account updates.
• Maintain accurate customer records and resolve issues with patience and professionalism.
• Represent Spectrum as a reliable, written voice of the company and uphold best-in-class customer experiences.
• Collaborate with team to manage high-volume inquiries and contribute to process improvements.

Connaissances

Communication

Dependability

Multi-tasking

Typing

Customer service

Formation

High school diploma or equivalent

Outils

MS Office

Personal computer skills

Description du poste

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT BILLING AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer‑centric environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, resilient

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.