Billing and Revenue Support Team Leader- Construction

EEONLINE; Ohio; Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

AES Corporation in Ohio seeks a Billing and Revenue Support Team Leader for Construction to lead and coach a team of construction representatives, driving performance and career development. You will ensure consistent coaching, monitor service effectiveness, and enforce policies while meeting regulatory and financial targets.

The role requires strong communication, analytical skills, and experience with union coordination.

Qualifications

• Minimum 3 years in a customer service role with at least 1 year leading teams.
• Bachelor’s degree in Communications, Business Management, Human Resources, or related field, or equivalent experience.

Responsabilités

• Lead, coach, and develop a team of new construction representatives to enhance performance and career development.
• Ensure all team members receive effective and consistent coaching sessions.
• Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
• Communicate and enforce customer service policies and procedures.
• Foster a culture that embodies Safety First, Highest Standards, and All Together.
• Ensure the team meets or exceeds regulatory and other targets with high-quality standards.
• Collaborate with other team leaders to enhance performance on key metrics.
• Assist in creating and adhering to financial and performance targets.
• Work with the local union to maintain productive union/leadership relationships.
• Perform Other Duties, Tasks, And Responsibilities As Assigned.

Connaissances

People management

Coaching

Customer service

Communication

Analytical skills

Change management

Union experience

Adaptability

Formation

Bachelor’s degree in Communications, Business Management, Human Resources, or related field

Outils

SAP ISU

Genesys Cloud IVR

Description du poste

Billing and Revenue Support Team Leader- Construction

Organization AES Corporation

Region Canada, Ohio, Dayton

End Of Contest February 1, 2027

Type full time

Category Accounting/finance

Responsibilities

• Lead, coach, and develop a team of new construction representatives to enhance their performance and career development.
• Ensure that all team members receive effective and consistent coaching sessions.
• Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
• Communicate and enforce customer service policies and procedures.
• Foster a culture that embodies our core values: Safety First, Highest Standards, and All Together.
• Ensure the team consistently meets or exceeds established regulatory and other targets and maintains high-quality standards.
• Collaborate with other team leaders and managers to enhance performance on key metrics.
• Assist in creating and adhering to financial and performance targets.
• Work with the local union as necessary, cultivating a healthy and productive union/leadership relationship.
• Perform Other Duties, Tasks, And Responsibilities As Assigned.

Education / Experience (Required)

• Minimum of 3 years' experience in a customer service role, with at least 1 year of proven experience leading and managing teams.
• Bachelor's degree in Communications, Business Management, Human Resources, or a related field from an accredited institution, or equivalent applicable with proven experience.

Strong Computer Skills With Experience Using Microsoft Office Products

• Previous experience handling sensitive and/or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines for both self and team.
• Knowledge of utility regulatory guidelines relevant to the business.

Preferred Skills And Experience

• Experience working with SAP ISU
• Experience working with Genesys Cloud IVR
• Exceptional verbal and written communication skills.
• Ability to swiftly adapt to evolving business needs.
• Strong analytical skills with the capability to recommend improvements based on data.
• Skilled in providing constructive feedback.
• Demonstrated ability to lead through change effectively.
• Experience working within a unionized environment.

Contact

AES Corporation

4300 Wilson Blvd

Arlington

Virginia United States

www.aes.com