Billing and Revenue Support Team Leader- Construction

aes; Dayton (OH); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The AES Corporation is seeking a seasoned customer service team leader to guide a new construction support group. You will coach staff, monitor billing-related processes, and drive improvements in the customer experience while ensuring compliance with regulatory targets and quality standards.

Ideal candidates hold a bachelor’s degree and have strong communication, analytical, and leadership skills, with experience in utility operations and working with unions where applicable.

Formación

• Minimum 3 years in a customer service role with at least 1 year leading teams.
• Bachelor's degree in Communications, Business Management, HR, or related field or equivalent experience.
• Strong computer skills, including Microsoft Office.
• Experience handling sensitive and/or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines for self and team.
• Knowledge of utility regulatory guidelines relevant to the business.

Responsabilidades

• Lead, coach, and develop a team of new construction representatives to improve performance and career development.
• Ensure coaching sessions are effective and consistent for all team members.
• Monitor and evaluate customer service effectiveness and implement improvements.
• Communicate and enforce customer service policies and procedures.
• Foster a culture aligned with Safety First, Highest Standards, and All Together.
• Ensure the team meets or exceeds regulatory and performance targets and maintains quality standards.
• Collaborate with other leaders to enhance metrics and performance.
• Assist in creating and adhering to financial and performance targets.
• Work with local union as needed to maintain productive relations.
• Perform other duties as assigned.

Conocimientos

Team leadership

Customer service

Coaching

Analytical skills

Communication

Educación

Bachelor's degree in Communications or related field

Herramientas

SAP ISU

Genesys Cloud IVR

Microsoft Office

Descripción del empleo

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future , we're powering it.

Responsibilities

• Lead, coach, and develop a team of new construction representatives to enhance their performance and career development.
• Ensure that all team members receive effective and consistent coaching sessions.
• Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
• Communicate and enforce customer service policies and procedures.
• Foster a culture that embodies our core values: Safety First, Highest Standards, and All Together.
• Ensure the team consistently meets or exceeds established regulatory and other targets and maintains high-quality standards.
• Collaborate with other team leaders and managers to enhance performance on key metrics.
• Assist in creating and adhering to financial and performance targets.
• Work with the local union as necessary, cultivating a healthy and productive union/leadership relationship.
• Perform other duties, tasks, and responsibilities as assigned.

Education / Experience (Required)

• Minimum of 3 years' experience in a customer service role, with at least 1 year of proven experience leading and managing teams.
• Bachelor's degree in Communications, Business Management, Human Resources, or a related field from an accredited institution, or equivalent applicable with proven experience.
• Strong computer skills with experience using Microsoft Office products.
• Previous experience handling sensitive and/or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines for both self and team.
• Knowledge of utility regulatory guidelines relevant to the business.

Preferred Skills and Experience

• Experience working with SAP ISU
• Experience working with Genesys Cloud IVR
• Exceptional verbal and written communication skills.
• Ability to swiftly adapt to evolving business needs.
• Strong analytical skills with the capability to recommend improvements based on data.
• Skilled in providing constructive feedback.
• Demonstrated ability to lead through change effectively.
• Experience working within a unionized environment.

Job Description

This role leads a team responsible for the company's new construction processes, ensuring accurate, efficient, and compliant operations. The supervisor sets and monitors performance goals, identifies opportunities for improvement, and manages the customer experience throughout the process. Success requires a strong understanding of billing and customer service, as well as the ability to work collaboratively with others from other operational areas within the company. The role also develops and implements process improvements that support effective revenue management.

Equal Opportunity Statement

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.