Billing and Revenue Support Team Leader- Construction

AES Corporation; Ohio; On-site; USD 70,000 - 110,000; Full time

Job summary

AES Corporation in the United States seeks a Billing and Revenue Support Team Leader–Construction to lead a skilled group focused on new construction processes and revenue management. You will coach, monitor performance, and align goals with regulatory targets while collaborating with cross-functional teams to optimize customer experience and financial outcomes.

Qualifications include 3+ years in customer service with team leadership, a bachelor’s degree in a related field, and strong Excel/MS

Qualifications

• 3+ years in customer service with at least 1 year leading and managing teams.
• Bachelor's degree in Communications, Business Management, Human Resources, or related field, or equivalent with experience.
• Strong computer skills with Microsoft Office products.
• Experience handling sensitive and/or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines for self and team.
• Knowledge of utility regulatory guidelines relevant to the business.

Responsibilities

• Lead, coach, and develop a team of new construction representatives to enhance their performance and career development.
• Ensure coaching sessions are effective and consistent for all team members.
• Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
• Communicate and enforce customer service policies and procedures.
• Foster a culture aligned with Safety First, Highest Standards, and All Together.
• Ensure the team meets or exceeds targets and maintains high-quality standards.
• Collaborate with other team leaders and managers to improve key metrics.
• Assist in creating and adhering to financial and performance targets.
• Work with the local union to maintain productive relationships.
• Perform other duties as assigned.

Skills

Communication skills

Team leadership

Customer service

Analytical skills

Education

Bachelor's degree in Communications or related field

Tools

SAP IS-U

Genesys Cloud IVR

Job description

Are you ready to be part of a companythat'snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries. AES has beenranked #1 byBloombergNEFin renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricityformillions of peopleworldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoringglobal leadership in advancing the electric power industry. If you're ready to be part of a companythat'snot just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

Billing and Revenue Support Team Leader- Construction

Responsibilities

• Lead, coach, and develop a team of new construction representatives to enhance their performance and career development.
• Ensure that all team members receive effective and consistent coaching sessions.
• Monitor and evaluate the effectiveness of customer service functions, implementing improvements as needed.
• Communicate and enforce customer service policies and procedures.
• Foster a culture that embodies our core values: Safety First, Highest Standards, and All Together.
• Ensure the team consistently meets or exceeds established regulatory and other targets and maintains high-quality standards.
• Collaborate with other team leaders and managers to enhance performance on key metrics.
• Assist in creating and adhering to financial and performance targets.
• Work with the local union as necessary, cultivating a healthy and productive union/leadership relationship.
• Perform other duties, tasks, and responsibilities as assigned.

Education / Experience (Required)

• Minimum of 3 years' experience in a customer service role, with at least 1 year of proven experience leading and managing teams.
• Bachelor's degree in Communications, Business Management, Human Resources, or a related field from an accredited institution, or equivalent applicable with proven experience.
• Strong computer skills with experience using Microsoft Office products.
• Previous experience handling sensitive and/or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines for both self and team.
• Knowledge of utility regulatory guidelines relevant to the business.

Preferred Skills and Experience

• Experience working with SAP ISU
• Experience working with Genesys Cloud IVR
• Exceptional verbal and written communication skills.
• Ability to swiftly adapt to evolving business needs.
• Strong analytical skills with the capability to recommend improvements based on data.
• Skilled in providing constructive feedback.
• Demonstrated ability to lead through change effectively.
• Experience working within a unionized environment.

Job Description

This role leads a team responsible for the company's new construction processes, ensuring accurate, efficient, and compliant operations. The supervisor sets and monitors performance goals, identifies opportunities for improvement, and manages the customer experience throughout the process. Success requires a strong understanding of billing and customer service, as well as the ability to work collaboratively with others from other operational areas within the company. The role also develops and implements process improvements that support effective revenue management.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.