Billing and Payment Coordinator

Total Quality Logistics; Rogers (AR); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition reimbursement up to $5,000/year

Employee referral bonuses

Employee discounts

Mentorship for career advancement

Great Place to Work certification

Job summary

Total Quality Logistics is seeking a Billing and Payment Coordinator in Rogers, Arkansas. The successful candidate will be responsible for processing payments and billing customers, ensuring timely and accurate operations while maintaining strong relationships with clients and transportation partners.

This role offers a starting pay of $16.50 - $18.50 per hour and access to a comprehensive benefits package including health, dental, vision, and a 401(k) plan.

The ideal candidate is organized, detail-oriented, and eager to grow within the company.

Qualifications

• Strong attention to detail and ability to maintain accuracy.
• Excellent communication skills for customer interactions.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Process incoming paperwork for billing and accounts payable.
• Review all documents for accuracy and completeness.
• Make outbound calls to resolve paperwork issues.
• Communicate with sales teams and customers to resolve billing discrepancies.
• Answer incoming calls and connect them to the appropriate team.

Skills

Customer service orientation

Organization

Problem-solving

Communication skills

Teamwork

Attention to detail

Job description

About the role:

As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution and customer-specific billing processes. You will play a vital role in TQL’s continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners.

This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati’s leading companies.

What’s in it for you:

• Starting pay: $16.50 - $18.50/hour
• Unmatched career growth potential with structured paths and mentorship for advancement
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning and more
• Up to $5,000/year tuition reimbursement
• Employee referral bonuses
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for:

• You are driven by helping customers and others
• You are organized and detail-oriented
• You can resolve issues with a calm, professional demeanor
• You have great communication skills
• You are a team player
• You are professionally driven and career motivated
• You are coachable - some office, clerical, or billing experience is preferred but not required

What you’ll do:

• Process incoming paperwork for billing and accounts payable
• Review all documents for accuracy while ensuring they are filled out completely
• Make outbound calls to resolve paperwork issues
• Communicate with sales teams and customers to help resolve any billing discrepancies
• Answer incoming calls and connect them to the appropriate team

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.