Billing and Payment Coordinator

Total Quality Logistics; Lexington (KY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Employee discounts

Tuition reimbursement

Health, dental, and vision coverage

Career growth potential

Employee referral bonuses

Job summary

Total Quality Logistics in Lexington, KY is seeking a Billing and Payment Coordinator to handle invoicing, payment processing, and customer billing. This role is vital for ensuring smooth billing operations while helping to maintain trust with customers.

Starting pay is $16.50 - $18.50/hour with numerous benefits, including health coverage, 401(k) match, and up to $5,000/year tuition reimbursement. Ideal candidates will be organized, customer-driven, and detail-oriented.

Qualifications

• Driven by helping customers and others.
• Organized and detail-oriented.
• Able to resolve issues with a calm, professional demeanor.
• Great communication skills and team player.
• Professionally driven and career motivated.
• Some office or clerical experience preferred.

Responsibilities

• Process incoming paperwork for billing and accounts payable.
• Review all documents for accuracy.
• Make outbound calls to resolve paperwork issues.
• Communicate with sales teams and customers to resolve billing discrepancies.
• Answer incoming calls and connect them to the appropriate team.

Skills

Customer service orientation

Organizational skills

Detail-oriented

Communication skills

Team player

Professional demeanor

Job description

About the role

As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution and customer‑specific billing processes. You will play a vital role in TQL’s continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners. This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati’s leading companies.

What’s in it for you

• Starting pay: $16.50 - $18.50/hour
• Unmatched career growth potential with structured paths and mentorship for advancement
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning and more
• Up to $5,000/year tuition reimbursement
• Employee referral bonuses
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for

• You are driven by helping customers and others
• You are organized and detail‑oriented
• You can resolve issues with a calm, professional demeanor
• You have great communication skills
• You are a team player
• You are professionally driven and career motivated
• You are coachable - some office, clerical, or billing experience is preferred but not required

What you’ll do

• Process incoming paperwork for billing and accounts payable
• Review all documents for accuracy while ensuring they are filled out completely
• Make outbound calls to resolve paperwork issues
• Communicate with sales teams and customers to help resolve any billing discrepancies
• Answer incoming calls and connect them to the appropriate team

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.