Billing Analytics Specialist

Element Fleet Corporation; Baltimore (MD); Hybrid; USD 60,000 - 83,000; Full time

Job summary

Element Fleet Management is seeking a Billing Operations Analyst to transform billing data into actionable insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management.

You will develop dashboards, reports, queries, and trend analysis, partnering with Billing Client Experience Partners, Billing Operations, Finance, IT/Data, and external partners to turn data into recommendations.

Qualifications

• Experience in billing operations, data analysis, or related field.
• Ability to interpret data, identify trends, and explain business impacts.
• Experience with reports, dashboards, spreadsheets, databases, operational systems, or similar tools.
• Strong Excel skills, including organizing, analyzing, and summarizing large data sets.
• Ability to translate business questions into data requirements and actionable insights.
• Demonstrated problem-solving and root-cause analysis skills.
• Ability to work from Maryland office as required by hybrid schedule.

Responsibilities

• Analyze billing data and generate actionable insights. Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
• Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.
• Translate complex billing data into clear business insights, summaries, and recommendations that support client-facing communication and operational decision-making.
• Support proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.
• Partner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis.
• Conduct root-cause analysis on recurring disputes, billing errors, escalations, and service issues. Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction.
• Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.
• Prepare executive-ready summaries, recurring reporting, and performance updates for leadership and stakeholders.
• Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.
• Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.
• Internally, this the title is "Billing Business Analyst"

Skills

Analytical skills

Excel skills

Data analysis

Problem-solving

Root-cause analysis

Education

College/University degree preferred

Tools

Snowflake

Salesforce

Xcelerate

Mainframe

Power BI

Tableau

SQL

Alteryx

Excel Power Query

Job description

Element Fleet Management is seeking a Billing Operations Analyst to transform billing data into actionable insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management.

You will develop dashboards, reports, queries, and trend analysis, partnering with Billing Client Experience Partners, Billing Operations, Finance, IT/Data, and external partners to turn data into recommendations.