Billing Analyst

Carrier; Carolina (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Carrier is seeking a Billing Analyst to support the North America Field Service billing readiness, validating completion, customer authorization, and accurate cost postings to ensure timely invoicing.

In this role you will partner with field offices and internal teams, monitor open orders, assist month-end close, resolve billing issues, and drive process improvements for the billing lifecycle.

Join a team focused on accuracy, timely billing, and customer service excellence across North America.

Qualifications

• High school diploma or GED required.
• 5+ years of experience in business, administrative, operations, billing, finance, or customer support.
• 1+ year of experience using Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Validate billing readiness by confirming customer authorization and job/project completion.
• Review and correct cost postings and billing discrepancies as needed.
• Communicate professionally with field offices about status and follow-up actions.
• Monitor open order activity and support month-end close to ensure timely billing readiness.
• Assist with customer disputes by researching issues and providing updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates in systems to support accurate billing and reporting.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives for the billing process.

Skills

Attention to detail

Communication

Billing operations

Financial acumen

Multi-priority management

Microsoft Office

HVAC experience

Education

High school diploma or GED

Bachelor’s degree in Business, Finance, Accounting, Operations, or related field

Tools

ServiceMax

Salesforce

SAP

Microsoft Office

Job description

About the role

The Billing Analyst is responsible for supporting the billing readiness process for North America Field Service. This role works closely with field offices and internal teams to validate job completion, confirm customer authorization, review and correct cost postings, and ensure service orders and projects are accurately prepared for billing. The position plays a key role in managing open order activity, supporting month-end readiness, resolving billing-related issues, and contributing to continuous process improvement.

Key Responsibilities

• Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.
• Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.
• Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.
• Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.
• Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.

Required Qualifications

• High school diploma or GED.
• 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ year of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tool.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field.
• Ability to communicate clearly and professionally with internal teams, field offices, and customers.
• Strong attention to detail, follow-through, and ability to manage multiple priorities in a deadline-driven environment.
• Experience in job costing, accounting, billing operations, customer service, or field service supporting.
• Experience in the HVAC ​
• Experience using ServiceMax, Salesforce, SAP, or similar operational and financial systems.
• Demonstrated ability to build process expertise, identify improvement opportunities, and support a culture of continuous improvement.
• Strong financial acumen and ability to review, interpret, and validate cost-related information.