Billing Analyst & Specialist

ADP; Kalamazoo (MI); On-site; USD 55,000 - 60,000; Full time

Job summary

ADP is seeking a Billing Analyst & Specialist who will transform operational data into accurate invoices for maintenance, repair and field services. This role collaborates with operations, field teams, accounting and customers to ensure timely and complete billing.

The ideal candidate is highly analytical, detail-oriented, and proficient with Excel/Sheets to reconcile large datasets, generate reports, and support month-end close.

Qualifications

• 2+ years of experience in billing, accounts receivable, accounting operations, financial analysis, or a related field.
• Experience with property management, maintenance billing, or field services is preferred.
• Strong analytical and problem-solving skills.
• Advanced proficiency with Microsoft Excel or Google Sheets, including sorting/filtering, pivot tables, lookups, formulas, and data reconciliation.
• Strong attention to detail and ability to identify discrepancies in large amounts of data.

Responsibilities

• Review completed work orders and service tickets to determine billable services and charges.
• Extract billing-related information from job management, work-order, and field-service software.
• Convert operational data into accurate customer invoices and billing transactions.
• Ensure labor, materials, equipment, subcontractor costs, trip charges, service fees, markups, and other charges are captured and applied.
• Prepare recurring, transactional, time-and-materials, and other invoices as applicable.
• Verify invoices have supporting documentation and work descriptions.
• Identify missing or inconsistent information before invoices are released.
• Process billing adjustments, credits, rebills, and corrections as needed.
• Monitor billing timelines and ensure invoices are generated and submitted on time.
• Collect and reconcile data from job management, accounting systems, and other sources.
• Analyze completed jobs to reconcile work performed vs. billed and develop reports for unbilled work and discrepancies.
• Maintain organized billing records for audit and reference purposes.

Skills

Analytical skills

Problem solving

Attention to detail

Communication

Organizational skills

Time management

Independent worker

Tools

Microsoft Excel

Google Sheets

Power BI

Job description

Salary Range: $55,000.00 To $60,000.00 Annually

Position Summary

The Billing Analyst & Specialist is responsible for ensuring accurate, timely, and complete billing for maintenance, repair, and other field service activities. This position serves as a critical link between operations, field service teams, accounting, and customers, transforming operational data from job management and work-order systems into accurate invoices and billing records.

The ideal candidate is highly analytical, detail-oriented, and comfortable working with large volumes of transactional data. This individual will collect, organize, reconcile, and synthesize information from job management software, work orders, service tickets, purchase orders, and other operational records to determine what services were performed, what should be billed, and how those charges should be accurately reflected on customer invoices and internal billings.

Key Responsibilities

Billing & Invoicing

• Review completed work orders, service tickets, job records, and maintenance activities to determine billable services and charges.
• Extract billing-related information from job management, work-order, and field-service software.
• Convert operational/job data into accurate customer invoices and billing transactions.
• Ensure labor, materials, equipment, subcontractor costs, trip charges, service fees, markups, and other applicable charges are accurately captured and applied.
• Prepare recurring, transactional, time-and-materials, and other types of invoices as applicable.
• Verify that invoices contain appropriate supporting documentation and descriptions of work performed.
• Identify missing, incomplete, duplicate, or inconsistent information before invoices are released.
• Process billing adjustments, credits, rebills, and corrections as needed.
• Monitor billing timelines and ensure invoices are generated and submitted within established deadlines.

Data Collection & Analysis

• Collect and synthesize data from job management software, accounting systems, spreadsheets, work orders, and other operational platforms.
• Analyze completed jobs to reconcile work performed vs. work recorded vs. work billed.
• Develop and maintain reports that identify completed but unbilled work, partially billed jobs, billing discrepancies, and other exceptions.
• Review job-level data for accuracy, completeness, and consistency.
• Reconcile operational data against contracts, customer requirements, purchase orders, and established billing rules.
• Analyze billing trends and identify recurring discrepancies, revenue leakage, process gaps, or opportunities for improved billing accuracy.
• Maintain organized billing records and supporting documentation for audit and reference purposes.

Job Management & Operational Data

• Work closely with operations and maintenance teams to ensure jobs are properly closed and contain all information necessary for billing.
• Review job notes, technician/service reports, photographs, material usage, labor hours, completion dates, and other documentation.
• Follow up with operations personnel when required information is missing or unclear.
• Ensure billable work is properly coded and categorized.
• Help establish and maintain consistent data-entry and job-closing practices that support accurate billing.
• Identify system or workflow issues that prevent accurate or timely invoicing and recommend improvements.

Accounts Receivable Support

• Partner with the accounting/accounts receivable team to resolve invoice questions and discrepancies.
• Assist with customer billing inquiries and provide supporting documentation when needed.
• Research disputed invoices and make appropriate corrections or recommendations.
• Track billing exceptions through resolution.
• Support month-end and year-end close activities by ensuring completed work is accurately captured and billed.
• Assist with reporting on billed, unbilled, outstanding, and adjusted revenue.

Process Improvement & Reporting

• Develop and maintain billing reports, dashboards, spreadsheets, and other analytical tools.
• Track key billing metrics such as:
  • Completed jobs awaiting billing
  • Unbilled revenue
  • Billing turnaround time
  • Invoice accuracy
  • Billing adjustments and credits
  • Rejected or disputed invoices
  • Revenue by property, customer, service type, or work category
• Identify opportunities to automate or streamline billing processes.
• Recommend improvements to job-management workflows, data collection, billing procedures, and internal controls.
• Assist with testing and implementation of system changes affecting billing and operational data.
• Maintain documented billing procedures and workflows.

Required Qualifications

• 2+ years of experience in billing, accounts receivable, accounting operations, financial analysis, or a related field.
• Experience working with property management, facilities management, maintenance, construction, field services, or another service-based business preferred.
• Strong analytical and problem-solving skills.
• Advanced proficiency with Microsoft Excel or Google Sheets, including sorting/filtering, pivot tables, lookups, formulas, and data reconciliation.
• Strong attention to detail and ability to identify discrepancies in large amounts of data.
• Ability to manage multiple billing cycles, priorities, and deadlines.
• Excellent organizational and follow-up skills.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with operations, accounting, technicians, and customers.

Preferred Qualifications

• Experience with property management or maintenance billing.
• Experience with work-order/job-management platforms.
• Experience with accounting or ERP systems.
• Experience with Housecall Pro or similar platforms.
• Experience creating billing dashboards or reports using Excel, Power BI, or similar analytical tools.
• Understanding of service contracts, purchase orders, time-and-materials billing, recurring billing, and customer-specific pricing.
• Experience identifying revenue leakage or improving billing processes.

Key Performance Indicators

Success in this position will be measured by:

• Billing accuracy and completeness.
• Percentage of completed jobs billed within required timeframes.
• Reduction in unbilled or delayed billable work.
• Reduction in billing errors, credits, rebills, and disputes.
• Accuracy of billing data extracted from operational systems.
• Timeliness of billing reconciliations and reporting.
• Successful resolution of billing discrepancies.
• Quality and reliability of billing reports and analysis.
• Identification and implementation of process improvements.

Core Competencies

• Data Analysis: Ability to turn operational data into meaningful billing information.
• Attention to Detail: Ability to identify discrepancies and prevent billing errors.
• Financial Acumen: Understanding of billing, revenue, costs, and accounting principles.
• Systems Proficiency: Ability to navigate and extract information from software platforms.
• Problem Solving: Ability to investigate discrepancies and determine appropriate resolutions.
• Process Management: Ability to manage recurring billing processes and deadlines.
• Communication: Ability to effectively communicate with field operations, management, accounting, and customers.
• Ownership: Takes responsibility for ensuring work is complete, accurate, and properly documented.

Typical Workflow

The Billing Analyst & Specialist will generally follow a workflow such as:

This role is particularly important in ensuring that work that has been completed in the field does not get lost between operations and accounting and that the company receives appropriate revenue for the services it has performed.