Billing Analyst

Carrier; Charlotte (NC); Vor Ort; USD 65.000 - 130.000; Vollzeit

Benefits dieser Stelle

Health care benefits

Retirement benefits

Paid time off

Disability coverage

Life insurance

Tuition assistance

Zusammenfassung

Carrier Global Corporation seeks a Billing Analyst to support the billing readiness process for North America Field Service. You will validate job completion, confirm customer authorization, and ensure accurate cost postings for billing. You will collaborate with field offices to resolve issues and support month-end close.

The role requires 5+ years in billing/related environments and at least 1 year using MS Office. Experience with ServiceMax, Salesforce, or SAP is preferred.

Qualifikationen

• 5+ years of experience in billing, admin, operations, finance, or customer support.
• 1+ year of experience using Microsoft Office applications (Outlook, Excel, Word).

Aufgaben

• Validate jobs for billing readiness by confirming customer authorization and completion status.
• Review and correct cost postings and billing discrepancies.
• Communicate with field offices regarding job status and required follow-up actions.
• Monitor open order activity and support month-end close activities.
• Assist with customer disputes by researching issues and providing updates.
• Upload produced invoices into Customer Portals for payment.
• Update systems to ensure accurate billing and reporting.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives to reduce rework and improve customer experience.

Kenntnisse

Billing experience

Ausbildung

Bachelor's degree in Business or Finance

Tools

ServiceMax

Salesforce

SAP

Jobbeschreibung

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The Billing Analyst is responsible for supporting the billing readiness process for North America Field Service. This role works closely with field offices and internal teams to validate job completion, confirm customer authorization, review and correct cost postings, and ensure service orders and projects are accurately prepared for billing. The position plays a key role in managing open order activity, supporting month-end readiness, resolving billing-related issues, and contributing to continuous process improvement.

Key Responsibilities

• Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.
• Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.
• Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.
• Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.
• Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.

Required Qualifications

• High school diploma or GED.
• 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ year of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tool.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Accounting, Operations, or a related field.
• Ability to communicate clearly and professionally with internal teams, field offices, and customers.
• Strong attention to detail, follow-through, and ability to manage multiple priorities in a deadline-driven environment.
• Experience in job costing, accounting, billing operations, customer service, or field service support.
• Experience in the HVAC service industry or a related service-based environment.
• Experience using ServiceMax, Salesforce, SAP, or similar operational and financial systems.
• Demonstrated ability to build process expertise, identify improvement opportunities, and support a culture of continuous improvement.
• Strong financial acumen and ability to review, interpret, and validate cost-related information.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance
• To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.