Billing Operations Analyst

Butler America Aerospace L.L.C.; Charlotte (NC); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

401K

Medical, Dental, Vision

Sick time

Job summary

Butler America Aerospace, LLC. is seeking a Billing Operations Analyst in Charlotte, NC, to support the NA Field Service billing readiness process.

You will verify job completion, customer authorization, and correct cost postings, and ensure items are ready to bill for work performed by field offices. Responsibilities include daily open order management, weekly team meetings, and addressing customer disputes while maintaining performance metrics and driving process improvements across billing

Qualifications

• High School Diploma or GED.
• 5+ years of work experience in a business environment.
• 1+ years of experience in Microsoft Office Suite.

Responsibilities

• Validate completion of jobs for billing, checking for customer authorization.
• Completion/closure of the service order/project.
• Validate correct cost postings and corrections as needed.
• Set jobs to Ready to Bill status for the billing team.
• Communicate with field offices on status and issues with jobs.
• Monitor Open Order status daily and for month end activities.
• Assist with customer disputes with regular updates to the customer.
• Meet established performance metrics.
• Contribute to continuous improvement of the billing readiness process.

Skills

Billing operations

Customer service

Process improvement

Financial acumen

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Office

ServiceMax

Salesforce

SAP

Job description

Billing Operations Analyst

Location: Charlotte, NC

Job ID: #733358

Pay Range: $28-34

The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process for North America Field Service. Individuals will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations and setting items to ready to bill status for work accomplished by our field offices. This team will manage the open order daily, meet with assigned markets weekly on Teams, work various invoice uploads inboxes daily.

Key Responsibilities

• Validate completion of jobs for billing, checking for customer authorization
• Completion/closure of the service order/project
• Validate correct cost postings and
• Correcting as needed and setting jobs to Ready to Bill status for the billing team.
• Communicate with field offices with regard to status and issues with jobs
• Commit to and monitor the Open Order status daily and for month end related activities
• Address corrections and updates as needed
• Assist with customer disputes as needed, providing regular updates to the customer
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing readiness process

Required Qualifications

• High School Diploma or GED
• 5+ years of work experience in a business environment
• 1+ years of experience in Microsoft Office Suite

Preferred Qualifications

• Bachelor's Degree in Business or other related field required
• Experience in job costing, accounting and customer service
• HVAC Service industry experience
• ServiceMax, Salesforce, and SAP experience
• Demonstrate and build deep process expertise
• Experience in customer service
• Foster a culture of continuous improvement
• Demonstrate financial acumen

Benefits Provided

• 401K
• medical, dental, and vision
• sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail].