Billing Analyst

C01 Carrier Corporation; Charlotte (NC); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health care benefits

Paid vacation and holidays

Paid sick days

Parental leave

Life Insurance

Job summary

Carrier Global Corporation is seeking a Billing Analyst to support North America Field Service billing readiness. The role validates job completion and customer authorization, reviews cost postings, and ensures orders and projects are billed accurately.

You will work with field offices and internal teams to resolve discrepancies, support month-end close, and assist with disputes. Strong attention to detail and knowledge of billing systems are essential.

Qualifications

• High school diploma or GED required.
• 5+ years in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ year of experience with Microsoft Office Suite (Outlook, Excel, Word).
• Bachelor’s degree preferred in Business, Finance, Accounting, or related field.
• Strong communication and ability to manage multiple priorities in a deadline-driven setting.
• Experience in job costing, accounting, billing operations, or field service support is a plus.

Responsibilities

• Validate jobs for billing readiness with customer authorization and correct status.
• Review and correct cost postings and billing discrepancies.
• Communicate with field offices about status and required follow-up actions.
• Monitor open orders and support month-end close for accurate billing readiness.
• Assist with customer disputes by researching issues and updating stakeholders.
• Upload invoices into Customer Portals for payment.
• Update systems to support accurate billing, reporting, and operations.
• Meet established performance metrics and service expectations.
• Support continuous improvement of the billing readiness process.

Skills

Clear communication

Attention to detail

Multitasking

Education

Bachelor's degree in Business, Finance, Accounting, Operations, or related field

Tools

ServiceMax

Salesforce

SAP

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The Billing Analyst is responsible for supporting the billing readiness process for North America Field Service. This role works closely with field offices and internal teams to validate job completion, confirm customer authorization, review and correct cost postings, and ensure service orders and projects are accurately prepared for billing.

Key Responsibilities

• Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.
• Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.
• Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.
• Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.
• Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.

Required Qualifications

• High school diploma or GED.
• 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ year of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tool.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field.
• Ability to communicate clearly and professionally with internal teams, field offices, and customers.
• Strong attention to detail, follow-through, and ability to manage multiple priorities in a deadline-driven environment.
• Experience in job costing, accounting, billing operations, customer service, or field service support.
• Experience in the HVAC service industry or a related service-based environment.
• Experience using ServiceMax, Salesforce, SAP, or similar operational and financial systems.
• Demonstrated ability to build process expertise, identify improvement opportunities, and support a culture of continuous improvement.
• Strong financial acumen and ability to review, interpret, and validate cost-related information.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days
• paid sick days, up to 5 days
• paid personal leave, up to 5 days
• paid holidays, up to 13 days
• birth and adoption leave
• parental leave
• family and medical leave
• bereavement leave
• jury duty leave
• military leave
• purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account Tuition Assistance
• Work with us | Carrier Corporate.

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 26 October 2026

Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people. At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.