Bill and Account Collector

LIVE OAK FINANCIAL INC; Albany (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job summary

A financial services company in Albany, Georgia is seeking a Bill and Account Collector. In this role, you will contact customers regarding outstanding debts, discuss repayment options, and maintain records of all communications. The ideal candidate should have exceptional customer service skills, strong communication abilities, and must be comfortable in a fast-paced environment. Familiarity with Microsoft Office is preferred.

Qualifications

• Excellent customer service skills required.
• Strong communication skills essential.
• Experience in a fast-paced environment preferred.

Responsibilities

• Contact customers regarding their accounts and collections.
• Discuss debts and assist customers in understanding options.
• Create payment plans in alignment with company policy.
• Maintain records of customer interactions.
• Process payments and debt settlements.

Skills

Exceptional customer service skills

Strong communication skills

Ability to work in a fast-paced environment

Tools

Microsoft Office suite

Job description

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

We are seeking a Bill and Account Collector to join our team! As a Bill and Account Collector, you will be making phone calls or sending emails to customers with outstanding debts, discussing their options for repayment, and finding a common ground so that every party is happy with the outcome. You will also be maintaining records of communications with customers and processing incoming payments and settlements. The ideal candidate has exceptional customer service skills, strong computer skills, and comfortability working in a fast-paced environment.

Responsibilities

• Contact customers to discuss their accounts and outstanding balances
• Discuss the reason for the debts with the customer, and help them best understand their options moving forward
• Create payment plans that work with the customer while also aligning with company policy
• Maintain excellent records of customer interactions
• Process incoming payments or debt settlements

Qualifications

• Excellent customer service skills
• Excellent communication skills
• The ability to work well in a fast-paced environment

Familiarity with computer programs including the Microsoft Office suite