Bilingual WIC Program Assistant — Nutrition & Eligibility

Maternal and Family Health Services, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

11 paid holidays

Generous PTO

401(k) match

Life and disability insurance

Employee assistance program

Job summary

The Program Assistant at MFHS Wilkes-Barre WIC location supports data collection, screenings for client eligibility, and delivery of WIC benefits and nutrition education in line with program procedures.

Responsibilities include explaining program rules, verifying identity and residency, recording measurements, scheduling appointments, and coordinating referrals while upholding quality customer service and cross-cultural communication.

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred but not required.
• 1–3 years of experience preferred.
• Bilingual English/Spanish required.
• Clearances: Child Abuse, PA Criminal Record & FBI.
• Excellent customer service and communication skills.
• Ability to lift 25 lbs and perform light physical tasks.
• Ability to stand, sit, and move for long periods.

Responsibilities

• Explain program purpose and what to expect during appointments.
• Verify identification, residency, and income eligibility.
• Perform and record hematology and anthropometric measurements.
• Provide nutrition and breastfeeding contacts per policy.
• Explain food instruments and E-WIC card usage.
• Provide and document referrals to clients.
• Schedule WIC appointments per guidelines.
• Attend regular trainings and updates.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Associates Degree preferred

Job description

The Program Assistant at MFHS Wilkes-Barre WIC location supports data collection, screenings for client eligibility, and delivery of WIC benefits and nutrition education in line with program procedures.

Responsibilities include explaining program rules, verifying identity and residency, recording measurements, scheduling appointments, and coordinating referrals while upholding quality customer service and cross-cultural communication.