Program Assistant- Wilkes-Barre

Maternal and Family Health Services, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

11 paid holidays

Generous PTO

401(k) match

Life and disability insurance

Employee assistance program

Job summary

The Program Assistant at MFHS Wilkes-Barre WIC location supports data collection, screenings for client eligibility, and delivery of WIC benefits and nutrition education in line with program procedures.

Responsibilities include explaining program rules, verifying identity and residency, recording measurements, scheduling appointments, and coordinating referrals while upholding quality customer service and cross-cultural communication.

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred but not required.
• 1–3 years of experience preferred.
• Bilingual English/Spanish required.
• Clearances: Child Abuse, PA Criminal Record & FBI.
• Excellent customer service and communication skills.
• Ability to lift 25 lbs and perform light physical tasks.
• Ability to stand, sit, and move for long periods.

Responsibilities

• Explain program purpose and what to expect during appointments.
• Verify identification, residency, and income eligibility.
• Perform and record hematology and anthropometric measurements.
• Provide nutrition and breastfeeding contacts per policy.
• Explain food instruments and E-WIC card usage.
• Provide and document referrals to clients.
• Schedule WIC appointments per guidelines.
• Attend regular trainings and updates.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Associates Degree preferred

Job description

Program Assistant- Wilkes-Barre

Maternal and Family Health Services’ programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Program Assistant for our Wilkes-Barre WIC location.

JOB SUMMARY

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the “WIC Rules” and “Participant’s Rights and Responsibilities”.
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Schedule WIC appointments per set guidelines.
• Attend regular training sessions and updates as directed.

MINIMUM QUALIFICATIONS REQUIRED

• High School Diploma or G.E.D. required.
• Associates Degree preferred by not required
• 1-3 years’ experience preferred
• Bilingual (English/Spanish) required
• Child Abuse, PA Criminal Record & FBI Clearances
• Excellent customer service and communication skills
• Ability to perform operations with units involved in measuring and weighing
• Basic math skills such as adding, subtraction, division and reducing fractions
• Ability to lift 25 lbs. regularly
• Constant standing, turning, twisting, reaching and sitting for long periods of time
• Occasional pushing, pulling, squatting and walking

MFHS offers employees:

• Excellent employee and family medical, dental, and vision Insurance


• 11 paid holidays


• Generous paid time off


• Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!


• 4 personal days


• Earn sick time beginning your first day


• 100% 401k Company Match (up to 6% of compensation)


• FSA/DCFSA


• MFHS Paid Life and Disability Insurance


• Employee Assistance Programs


• Supplemental Benefits


• Family friendly schedules – no holidays, evenings, or weekends


• Paid training & development


• Flexible leave options


• Wonderfully collaborative and supportive culture

Join our compassionate & caring team!