Program Assistant- Wilkes-Barre

Wyomingvalleychamber; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Paid holidays

Paid time off

401k match

Training & development

Flexible schedules

Job summary

Maternal and Family Health Services in Wilkes-Barre is seeking a Program Assistant for the WIC location. The role focuses on data collection and screenings to determine client eligibility for WIC benefits and nutrition education.

You will deliver services according to program procedures, provide referrals, and participate in trainings. The position emphasizes accuracy, customer service, and supportive care for families.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred but not required.
• 1–3 years’ experience preferred.
• Clearances: Child Abuse, PA Criminal Record & FBI.
• Excellent customer service and communication skills.
• Ability to perform measurements and weight-related tasks.
• Basic math: addition, subtraction, division, fractions.
• Lift up to 25 lbs.
• Long periods of standing, twisting, sitting; occasional pushing/pulling.

Responsibilities

• Explain program purpose and what to expect at appointment.
• Verify identification and residency; check income eligibility.
• Perform hematological and anthropometric measurements.
• Provide nutrition and breastfeeding contacts per policy.
• Explain and administer food instruments and E-WIC card use.
• Provide referrals to clients and document actions.
• Attend regular trainings and updates.

Skills

High school diploma

Customer service

Communication skills

Measuring & weighing

Basic math

Physical lifting

Stand/walk

Education

High School Diploma or GED

Associates degree (preferred)

Job description

Maternal and Family Health Services’ programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Program Assistant for our Wilkes-Barre WIC location.

JOB SUMMARY

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the “WIC Rules” and “Participant’s Rights and Responsibilities”.

Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.

Perform and record hematological and anthropometric measurements.

Provide and document nutrition and breastfeeding contacts according to policy.

Provide food instruments and explain the food list and procedure for use of E-WIC card.

Provide and document appropriate and required referrals to clients.

Attend regular training sessions and updates as directed.

MINIMUM QUALIFICATIONS REQUIRED

• High School Diploma or G.E.D. required.
• Associates Degree preferred by not required
• 1-3 years’ experience preferred
• Child Abuse, PA Criminal Record & FBI Clearances
• Excellent customer service and communication skills
• Ability to perform operations with units involved in measuring and weighing
• Basic math skills such as adding, subtraction, division and reducing fractions
• Ability to lift 25 lbs. regularly
• Constant standing, turning, twisting, reaching and sitting for long periods of time
• Occasional pushing, pulling, squatting and walking

MFHS offers employees:

• Excellent employee and family medical, dental, and vision Insurance
• 11 paid holidays
• Generous paid time off
• Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!
• 4 personal days
• 100% 401k Company Match (up to 6% of compensation)
• FSA/DCFSA
• MFHS Paid Life and Disability Insurance
• Employee Assistance Programs
• Family friendly schedules – no holidays, evenings, or weekends
• Paid training & development
• Flexible leave options
• Wonderfully collaborative and supportive culture

MFHS is an ADA and EEO employer.

Persons representing all aspects of diversity are encouraged to apply