Bilingual WIC Clinic Lead & Operations

Community Action Partnership Of Lancaster County Inc; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Action Partnership of Lancaster County seeks a Site Lead to oversee clinic operations for the WIC program at locations in Columbia and Ephrata, PA. The role covers scheduling, eligibility, lab measurements, and benefits issuance to families.

The Site Lead will ensure regulatory compliance, manage inventory, and maintain a welcoming reception area across sites. Strong leadership and bilingual abilities are preferred for this role.

Qualifications

• High school diploma or GED required.
• Minimum of six months WIC and/or customer service experience preferred.

Responsibilities

• Oversees daily appointment schedule, including rescheduling missed appointments.
• Ensures compliance to participant files, records retention, and all regulatory requirements.
• Maintains inventory of lab/office supplies, forms, and nutrition education materials.
• Greets customers arriving for appointments and completes check-in process.
• Issues electronic benefits to participants.
• Verifies household income and determines eligibility.
• Collects anthropometric and hematological measurements.
• Provides referrals to community resources.

Skills

Organizational Skills

Verbal & Written Communication

Interpersonal & Customer Service

Fast-paced Environment

Problem Solving

Microsoft 365

Diversity & Inclusion

Bilingual EN/ES

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Community Action Partnership of Lancaster County seeks a Site Lead to oversee clinic operations for the WIC program at locations in Columbia and Ephrata, PA. The role covers scheduling, eligibility, lab measurements, and benefits issuance to families.

The Site Lead will ensure regulatory compliance, manage inventory, and maintain a welcoming reception area across sites. Strong leadership and bilingual abilities are preferred for this role.