Site Lead

Community Action Partnership

Lancaster (Lancaster County)

On-site

USD 32,000 - 42,000

Full time

11 days ago

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Job summary

Community Action Partnership of Lancaster County seeks a Site Lead to oversee clinic operations for the WIC program across Lancaster County sites. You will manage scheduling, determine eligibility, take lab measurements, and issue benefits to families.

This full-time, non-exempt role requires strong organizational and communication skills, customer service aptitude, and the ability to work in a fast-paced environment. Bilingual English/Spanish preferred; travel to multiple sites may be required.

Qualifications

High school diploma or GED required.
Minimum of six months WIC and/or customer service experience preferred.

Responsibilities

Clinic Operation: Oversees daily appointment schedule, including rescheduling missed appointments.
Reception Area: Greets customers, completes check-in, and issues electronic benefits.
Income Eligibility: Checks adjunctive eligibility and determines income eligibility.
Lab Measurements: Collects anthropometric and hematological measurements and observes OSHA standards.
Referrals: Provides referrals to community resources and medical/dental providers.

Skills

Organizational skills

Communication skills

Customer service skills

Fast-paced environment

Problem solving

Microsoft 365

Trauma-informed culture

Bilingual English/Spanish

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Lancaster, PA, US 1 Attachments

6 days ago Requisition ID: 1537

JOB DESCRIPTION

FLSA Status: Non-Exempt

Employment Status: Full-Time

Service Term: Permanent

Program/Department: WIC

Locations: 406 Chestnut Street, Columbia, PA /

506 S. Reading Road, Ephrata, PA / Mobile Clinic

Reports to: Operations Manager

Number Supervised: n/a

Job Summary

The Site Lead will oversee clinic operation and provide family-centered services, such as scheduling appointments, determining eligibility, taking lab measurements, and issuing benefits.

Duties/Responsibilities*

Clinic Operation

Oversees daily appointment schedule, including rescheduling missed appointments
Ensures compliance to participant files, records retention, and all regulatory requirements
Maintains inventory of lab/office supplies, forms, and nutrition education materials

Reception Area

Greets customers arriving for appointments and completes check-in process
Issues electronic benefits to participants
Maintains breastfeeding-friendly environment
Checks for adjunctive eligibility in statewide database
Verifies household income and determines eligibility

Lab Measurements

Collects anthropometric and hematological measurements
Observes universal precautions and complies with all OSHA standards

Referrals

Provides referrals to community resources
Assists customers with locating medical and dental providers

*Performs other related duties as assigned.

Required Skills/Abilities

Excellent organizational skills and desire to grow in leadership ability
Strong verbal and written communication skills
Strong interpersonal and customer service skills
Ability to function well in a fast-paced environment
Strong problem-solving ability
Competent in Microsoft 365 or related software
Desire to participate in and promote a trauma-informed, empowering culture that celebrates diversity
Bilingual skills (English/Spanish) preferred

Education and Experience

High school diploma or GED required
Minimum of six months WIC and/or customer service experience preferred

Work Environment and Physical Requirements

Prolonged stationary position at a desk and working on a computer
Intermittent movement throughout offices, lab, and storage areas
Frequent communication of detailed and accurate information
Ability to inspect documents, equipment screens, and measuring devices
Ability to move up to 25 pounds using dolly/cart
Access to reliable transportation and ability travel with little advanced notice
Must be willing to work from all locations in Lancaster County, PA
Occasional travel to trainings or events outside of Lancaster County, PA

Statement of Commitment to Accountability

Community Action Partnership of Lancaster County is committed to providing and maintaining a culture of accountability at every site, every day, and in every word, action, and program delivered by each employee.

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

As an employer, CAP complies with thePregnancy Workers Fairness Act (PWFA)and follows the applicable procedures ensuring employees are provided with the rights, protections, and reasonable accommodation required by law.

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