Bilingual Warehouse Lead: Last-Mile Ops & Training

Swiftx Express; Phoenix (AZ); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

PTO: 7 days

Paid Sick Leave: 5 days

Paid Holidays: 6 days

401K matching up to 2%

Health & Dental & Vision insurance

Job summary

Swiftx Express is seeking a Warehouse Specialist to support dispatch operations, assign tasks to DSPs, and ensure compliance with company standards. You will monitor performance, drive continuous improvement, and help design training to raise service quality.

The ideal candidate has a Bachelor’s degree, bilingual Mandarin, and 0–11 years in last-mile or 3PL warehousing. Rotational on-the-job training, PTO, sick leave, holidays, 401K matching, and health benefits are offered.

Qualifications

• Bachelor's degree or equivalent.
• Bilingual Mandarin required.
• 0–11 years in last-mile or 3PL warehousing and logistics experiences.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Assist daily operations including dispatch parcel and assign tasks to DSPs, ensuring compliance with company standards.
• Monitor performance and drive continuous improvement.
• Develop and enforce quality assurance protocols.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Support fleet operations, task distribution.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.
• Additional tasks as directed by supervisors or managers.

Skills

Leadership

Analytical skills

Decision making

Pressure tolerance

Education

Bachelor's degree

Job description

Swiftx Express is seeking a Warehouse Specialist to support dispatch operations, assign tasks to DSPs, and ensure compliance with company standards. You will monitor performance, drive continuous improvement, and help design training to raise service quality.

The ideal candidate has a Bachelor’s degree, bilingual Mandarin, and 0–11 years in last-mile or 3PL warehousing. Rotational on-the-job training, PTO, sick leave, holidays, 401K matching, and health benefits are offered.