Customer Service Representative - Vietnamese Speaking

Brio Water Technology; Glendale (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

and More!

Job summary

Brio Water Technology is seeking a Vietnamese-speaking Customer Service Representative to join our fast-paced team in Glendale, CA. You’ll handle high-volume inbound calls, assist with product setup and troubleshooting, and resolve issues while upselling Brio products where suitable.

Fluency in Vietnamese and English, strong communication, and a detail-oriented, coachable attitude are essential. This role offers growth opportunities, a competitive hourly wage, and a comprehensive benefits

Qualifications

• 1–2+ years in call center or high-volume customer service.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) or CRM like Salesforce is a plus.

Responsibilities

• Handle high-volume inbound calls with timely, professional support.
• Assist customers with product setup, troubleshooting, and guidance.
• Process claims, replacements, and warranty-related requests.
• Resolve customer concerns with focus on satisfaction and retention.
• Document interactions and updates in internal systems accurately.
• Identify opportunities to upsell products or services (no commission).
• Collaborate with internal teams to resolve issues smoothly.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Vietnamese language

High-volume call center

Customer service

Bilingual Vietnamese/English

Problem-solving

Documentation

Tools

Salesforce

Sage ERP

Job description

About the role

We’re looking for a Vietnamese-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.

The ideal candidate is fluent in both Vietnamese and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you’ll do

• Handle highvolume inbound calls and providetimely, professional support
• Assistcustomers withproduct setup, troubleshooting, and technical guidance
• Processclaims, replacements, and warrantyrelated requests
• Resolve customer concerns with a strong focus oncustomer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identifyopportunities toupsell products or services(no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive,solution-orientedattitude in afast-pacedenvironment

Qualifications

• 1–2+ years ofcall center or high-volume customer service experience
• Experience supportinge-commerce customersis a plus
• Familiarity withERP systems (Sage preferred)is a plus
• Experience usingSalesforce or similar CRM toolsis a plus
• Strong communicationskills with abubbly, personable, and professional demeanor
• Ability to handleconstructive feedbackand continuously improve performance
• Highlydetail-orientedwith strong organizational and follow-up skills
• Comfortable multitasking and managing multiple priorities
• Basic computer skills (Excel, Word, Outlook)
• Reliable attendance and strong work ethic

What we’re looking for

• Someone who genuinely cares about thecustomer experience
• A team player who bringspositive energyto the workplace
• A quick learner who can adapt to new systems and processes
• A self-starter who can work independently while staying aligned with team goals
• Someone interested inlong-term growth opportunitieswithin Brio

Pay

• $24.00 per hour
• Performance-based bonus incentives tied to sales and customer outcomes
• Opportunity forcareer growth and advancementwithin the company

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!