Bilingual Vehicle Logistics Specialist

Radius Recycling, Inc.; Rancho Cordova (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Radius Recycling in Rancho Cordova, CA, seeks a Vehicle Logistics Agent Bilingual III to professionally handle customer car purchase and transport inquiries in a high-volume environment. This role covers vehicle pickup/delivery operations, carrier relationships, and timely delivery of purchased vehicles.

Excellent customer experience for internal and external customers is essential, while minimizing transport-related leakage. CAD and MS Office skills desired; bilingual Spanish required.

Qualifications

• Minimum of 1-2 years of inbound/outbound sales or contact center experience.
• Prior automotive experience preferred.
• Bilingual Spanish required.
• Familiarity with Windows, Outlook, Word, Excel, CAD software.
• Successful completion of Vehicle Logistics Agent levels I-III.

Responsibilities

• Manage pickup and delivery of purchased vehicles from pre-winner to final delivery.
• Provide exceptional customer experience for internal and external customers.
• Coordinate carrier schedules to ensure timely vehicle pickup and delivery.
• Foster partnerships with field buyers to optimize costs and service levels.
• Support performance analyses, reporting, and ROI on improvements.
• Maintain regulatory knowledge and ensure compliance and staff development.
• Perform other duties as assigned.

Skills

Bilingual Spanish

Customer service

Teamwork

Communication skills

Tools

Windows OS

Outlook

Microsoft Word

Excel

CAD Software

Job description

Radius Recycling in Rancho Cordova, CA, seeks a Vehicle Logistics Agent Bilingual III to professionally handle customer car purchase and transport inquiries in a high-volume environment. This role covers vehicle pickup/delivery operations, carrier relationships, and timely delivery of purchased vehicles.

Excellent customer experience for internal and external customers is essential, while minimizing transport-related leakage. CAD and MS Office skills desired; bilingual Spanish required.