Bilingual Vehicle Logistics Agent — Car Delivery Pro

Radius Recycling, Inc.; Rancho Cordova (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Radius Recycling, Inc. is seeking a Vehicle Logistics Agent Bilingual III to professionally handle customer car purchase and transport inquiries in a high-volume, sales-driven environment.

You will manage vehicle pick-up and delivery operations, carrier relationships, and timely delivery of purchased vehicles. The role emphasizes delivering an exceptional customer experience for both internal and external customers while minimizing transport-related leakage.

Qualifications

• Minimum of 1-2 years of experience in inbound/outbound sales or contact center.
• Prior automotive experience preferred.
• Bilingual Spanish required.
• Familiarity with Windows, Outlook, Microsoft Word, Excel, CAD Software, and other software tools.
• Successful completion of all required training for Vehicle Logistics Agent level I, II, and III.

Responsibilities

• Supports managing the pick-up and delivery of purchased vehicles from pre-winner to final delivery to the PnP site.
• Provides a great customer experience for both internal stakeholders (employees, management) and external customers.
• Supports strategies to reduce leakage due to transport issues, ensuring maximum product integrity and customer satisfaction.
• Supports carrier schedules to ensure timely vehicle pick-up and delivery.
• Fosters strong partnerships with field buyers to optimize costs and service levels.
• Supports performance analyses and reporting methodologies.
• Supports process improvement strategies along with cost efficiencies and ROI analyses on proposed quality improvements.
• Maintains current and strategic regulatory knowledge, ensuring departmental compliance and employee development.
• Performs other duties as assigned.

Skills

Relationship building

Team oriented

Problem solving

Decision making

Escalation

Communication skills

MS Office

Tools

CAD software

Windows

Outlook

Microsoft Word

Excel

Job description

Radius Recycling, Inc. is seeking a Vehicle Logistics Agent Bilingual III to professionally handle customer car purchase and transport inquiries in a high-volume, sales-driven environment.

You will manage vehicle pick-up and delivery operations, carrier relationships, and timely delivery of purchased vehicles. The role emphasizes delivering an exceptional customer experience for both internal and external customers while minimizing transport-related leakage.