Bilingual Vehicle Logistics Specialist: Pickup & Delivery

Cascade Steel Rolling Mills, Inc.; Rancho Cordova (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Radius Recycling is seeking a Vehicle Logistics Agent (Bilingual II) to professionally manage customer inquiries related to vehicle purchase and transport in a high-volume environment. The role covers vehicle pickup/delivery operations, carrier relationships, and timely delivery of purchased vehicles.

The position emphasizes exceptional service for both internal and external customers, while minimizing transport leakage and maintaining product integrity.

Qualifications

• Minimum 1-2 years in inbound/outbound sales or contact center.
• Familiarity with Windows, Outlook, Word, Excel, CAD Software and other tools.
• Successful completion of Vehicle Logistics Agent level I and II training.

Responsibilities

• Supports managing the pick-up and delivery of purchased vehicles from pre-winner to final delivery to the PnP site.
• Provides a great customer experience for internal and external customers.
• Supports strategies to reduce leakage due to transport issues, ensuring maximum product integrity and customer satisfaction.
• Supports carrier schedules to ensure timely vehicle pick-up and delivery.
• Fosters strong partnerships with field buyers to optimize costs and service levels.
• Supports performance analyses and reporting methodologies.
• Supports process improvement strategies along with cost efficiencies and ROI analyses on proposed quality improvements.
• Maintains current regulatory knowledge, ensuring compliance and employee development.

Skills

Communication

Teamwork

Problem solving

Independent judgment

Escalation awareness

MS Office proficiency

Tools

Windows

Outlook

Microsoft Word

Microsoft Excel

CAD Software

Job description

Radius Recycling is seeking a Vehicle Logistics Agent (Bilingual II) to professionally manage customer inquiries related to vehicle purchase and transport in a high-volume environment. The role covers vehicle pickup/delivery operations, carrier relationships, and timely delivery of purchased vehicles.

The position emphasizes exceptional service for both internal and external customers, while minimizing transport leakage and maintaining product integrity.