Bilingual Utility Billing & Customer Care Specialist

City of Roseville, CA; Roseville (CA); On-site; USD 33,000 - 52,000; Full time

Job summary

The City of Roseville, CA is seeking a Utility Customer Services Specialist I/II to support utility customers and ensure accurate, efficient billing services. Strong communication, teamwork, and collaboration are essential as you work with coworkers and City departments to resolve issues and provide consistent service.

Two years of clerical experience involving customer service and financial records are required.

Qualifications

• Two years of clerical experience with customer service and financial records.
• Associate’s degree or 60 semester units in accounting, finance, billing, or related field; two years can substitute.
• Possession of a valid California Driver’s License by date of appointment.

Responsibilities

• Support utility customers with accurate billing services.
• Resolve issues by collaborating with City departments and coworkers.
• Provide accurate, consistent service through clear communication.

Skills

Customer service

Strong communication

Teamwork

Collaboration

Education

Associate’s degree or 60 semester units

Job description

The City of Roseville, CA is seeking a Utility Customer Services Specialist I/II to support utility customers and ensure accurate, efficient billing services. Strong communication, teamwork, and collaboration are essential as you work with coworkers and City departments to resolve issues and provide consistent service.

Two years of clerical experience involving customer service and financial records are required.