Bilingual Transportation Dispatch Coordinator (Senior SNEMT)

Abrazar, Inc.; Westminster (CA); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Abrazar, Inc. in Westminster, CA is seeking an Assistant Transportation Coordinator/Dispatch Lead to support community transportation and paratransit scheduling, routing, and dispatch duties for seniors.

This role involves managing reservations, coordinating itineraries, and assisting drivers to maintain on-time service. You will respond to inquiries, track services, and maintain records while coordinating with supervisory staff.

Competenze

• Must be bilingual in Vietnamese and English.
• Strong organizational, verbal, written, and interpersonal communication skills.
• Ability to prioritize duties in a fast-paced environment.
• Employment eligibility verification, background check, drug test.
• Must be able to assist with scheduling, dispatching, and customer service tasks.

Mansioni

• Assist lead to provide community transportation and para-transit dispatching and routing services to seniors.
• Serve as the assistant to primary point of contact with supervisory staff and customers to resolve dispatch concerns.
• Take reservations and manage ride status within stated hours; assist with language translation for non-English speakers.
• Review and adjust vehicle itineraries; monitor service resources to maximize efficiency.
• Assist drivers to ensure on-time service; provide address assistance and passenger communications.
• Use computer-based navigation tools and maps to support routing and scheduling.
• Create and maintain computer schedules for dispatching services.
• Respond politely to public inquiries and maintain accurate records.
• Operate office equipment and adapt to new technologies.
• Maintain good working relationships with contacts and stakeholders.
• Support food distribution days with pallet handling and packaging tasks.

Conoscenze

Bilingual Vietnamese & English

Organizational skills

Verbal & written communication

Interpersonal skills

Time prioritization

Formazione

High School diploma or GED

Strumenti

Email

Microsoft Word

Excel

Descrizione del lavoro

Abrazar, Inc. in Westminster, CA is seeking an Assistant Transportation Coordinator/Dispatch Lead to support community transportation and paratransit scheduling, routing, and dispatch duties for seniors.

This role involves managing reservations, coordinating itineraries, and assisting drivers to maintain on-time service. You will respond to inquiries, track services, and maintain records while coordinating with supervisory staff.