Bilingual Tollway Support Specialist (English/Spanish)

Valor Intelligent Processing; Tampa (FL); On-site; USD 23,419 - 31,684; Full time

Job summary

Valor Intelligent Processing (VIP) seeks a bilingual Tollway Customer Service Specialist to support inbound calls and walk-up inquiries for the Tampa Hillsborough Expressway Authority. You will assist with toll accounts, payments, and general support to ensure a positive experience for every visitor and caller.

The role requires experience with toll operations and back-office systems, non-cash payment processing, and strong communication skills.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluent in English and Spanish (spoken and written).
• Experience with computer-based data entry.
• Strong communication skills, written, verbal, and interpersonal.
• Ability to work shifts aligned with toll operations hours, including weekends and holidays.
• Experience with non-cash payment processing systems.
• Skilled in troubleshooting, conflict resolution, and customer follow-up.
• Customer-focused: empathetic, patient, and responsive.
• Capable of multitasking and self-management in a fast-paced environment.
• Team-oriented with a commitment to service excellence.

Responsibilities

• Serve as the welcoming face of toll operations at facility offices in Tampa, FL.
• Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns.
• Process payments using toll operations back-office systems.
• Handle in-person customer interactions, including complaints and service requests.
• Support inbound customer service calls and resolve issues efficiently.
• Collaborate with team members to enhance the overall customer experience.
• Complete end-of-day deposits and balancing reports.
• Follow attendance and scheduling requirements consistently.

Skills

Bilingual English/Spanish

Communication skills

Data entry

Customer service oriented

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Tolling systems

Back-office systems

Non-cash payments

Job description

Valor Intelligent Processing (VIP) seeks a bilingual Tollway Customer Service Specialist to support inbound calls and walk-up inquiries for the Tampa Hillsborough Expressway Authority. You will assist with toll accounts, payments, and general support to ensure a positive experience for every visitor and caller.

The role requires experience with toll operations and back-office systems, non-cash payment processing, and strong communication skills.