Bilingual Teller: Spanish/English — Digital & Branch Support

M&T Bank Corporation; Village of Brewster (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation in Brewster, NY is hiring a Branch Customer Service Associate to deliver exceptional service in person and via digital channels. You will greet customers, balance transactions, and support daily branch operations.

You will educate customers with digital demonstrations, guide self-service options, handle AML/KYC tasks, and coordinate with banking partners to meet needs while following policy and risk controls.

Qualifications

• Minimum of 6 months customer service experience.
• Fluent verbal and written communication in English; assessment to determine proficiency.
• Proven verbal communication skills and interpersonal abilities.
• Well-organized with strong time management and prioritization.
• Proficient with internet-based technology and common software.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and suggest self-service options.
• Engage in lobby management; greet customers and address needs.
• Balance and process customer transactions accurately per Bank Policy.
• Own escalated account issues and log complaints in the system.
• Transition sales opportunities to the appropriate banking partner.
• Support branch operations (cash, vault, ATM, wires).
• Perform account maintenance and AML/BSA/KYC related tasks.
• Follow compliance and risk controls; support the M&T brand.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Organizational skills

Digital literacy

Bilingual (branch needs)

Education

High school diploma or equivalent (GED)

Bilingual based on branch needs

Tools

Internet technology

Job description

M&T Bank Corporation in Brewster, NY is hiring a Branch Customer Service Associate to deliver exceptional service in person and via digital channels. You will greet customers, balance transactions, and support daily branch operations.

You will educate customers with digital demonstrations, guide self-service options, handle AML/KYC tasks, and coordinate with banking partners to meet needs while following policy and risk controls.