Bilingual Teller – Elevate Customer Banking Experience

PNC Financial Services Group, Inc.; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

401(k) with PNC match

Pension

Job summary

PNC Financial Services Group, Inc. in Houston, TX seeks a Teller to deliver a personalized customer experience, educate customers on alternatives, and identify banking opportunities to increase loyalty and share of wallet.

The role involves lobby engagement, utilizing technology to assist transactions, and referring customers to branch staff when appropriate. The position emphasizes in-office work with a preference for Spanish-speaking candidates and notes that PNC will not sponsor employment

Qualifications

• No university/college degree required; no specific degree needed for this role.
• Prior experience not required; a combination of education, certifications, and experience may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on managing transactions using technology and resources.
• Upholds policies and procedures with sound judgment within limits.
• Ensures teller and branch operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. in Houston, TX seeks a Teller to deliver a personalized customer experience, educate customers on alternatives, and identify banking opportunities to increase loyalty and share of wallet.

The role involves lobby engagement, utilizing technology to assist transactions, and referring customers to branch staff when appropriate. The position emphasizes in-office work with a preference for Spanish-speaking candidates and notes that PNC will not sponsor employment