Bilingual Teller: Elevate Customer Banking Experience

Fairygodboss; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Job summary

PNC is hiring a Bilingual Teller in Scranton, PA. This in-office role focuses on delivering a personalized customer experience, educating customers on banking options, and identifying opportunities to refer customers to branch staff. Spanish-speaking candidates are preferred to support diverse customers.

The position emphasizes in-branch engagement, adherence to policies, and proactive service to enhance customer financial wellbeing and loyalty.

Qualifications

• No Degree
• No Required Certification(s)
• No Required License(s)

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Bilingual English/Spanish

Customer service

Education

No Degree

Job description

PNC is hiring a Bilingual Teller in Scranton, PA. This in-office role focuses on delivering a personalized customer experience, educating customers on banking options, and identifying opportunities to refer customers to branch staff. Spanish-speaking candidates are preferred to support diverse customers.

The position emphasizes in-branch engagement, adherence to policies, and proactive service to enhance customer financial wellbeing and loyalty.