Bilingual Branch Banker: Elevate Customer Banking

PNC Financial Services Group, Inc.; Scranton (Lackawanna County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Bilingual Branch Banker for the West Scranton branch in Scranton, PA. The role emphasizes proactive sales, service excellence, and growing client relationships. Spanish-speaking abilities are preferred to support a diverse customer base.

The position involves engaging with customers, guiding them to PNC solutions, and collaborating with ecosystem partners to enhance wallet share while maintaining strong risk controls and branch operations.

Qualifications

• Bilingual English/Spanish preferred for customer interactions.
• Experience in delivering quality customer service and meeting sales goals.
• Strong communication and active listening skills to identify customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience to improve financial wellbeing and loyalty.
• Position PNC solutions to drive new revenue and customer loyalty; engage with ecosystem partners.

Skills

Bilingual (English/Spanish)

Customer Service

Sales mindset

Communication

Job description

PNC Financial Services Group, Inc. is seeking a Bilingual Branch Banker for the West Scranton branch in Scranton, PA. The role emphasizes proactive sales, service excellence, and growing client relationships. Spanish-speaking abilities are preferred to support a diverse customer base.

The position involves engaging with customers, guiding them to PNC solutions, and collaborating with ecosystem partners to enhance wallet share while maintaining strong risk controls and branch operations.