Bilingual Teller: Deliver Exceptional Member Service

IH Mississippi Valley Credit Union; Moline (IL); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Training and development

Competitive pay

401(k) with company match

Paid time off and holidays

Life Insurance

Paid community volunteering

Education reimbursement

Fitness reimbursement

Health insurance with dental andVision

Flexible Spending Accounts & HealthSav

Employee Assistance Program (EAP)

Gym access

Résumé du poste

IHMVCU in Rock Island, IL is seeking a bilingual Teller to serve members with accurate transactions and personalized solutions. This role emphasizes building lasting relationships and delivering superior service, with occasional regional travel to support other branches.

Requirements include a high school diploma, strong interpersonal and bilingual writing and speaking skills. Experience in customer support is a plus.

Qualifications

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Relative experience in customer support, problem solving and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen and develop strong member relationships.

Responsabilités

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.

Connaissances

Bilingual

Customer service

Interpersonal skills

Formation

High School Diploma

Description du poste

IHMVCU in Rock Island, IL is seeking a bilingual Teller to serve members with accurate transactions and personalized solutions. This role emphasizes building lasting relationships and delivering superior service, with occasional regional travel to support other branches.

Requirements include a high school diploma, strong interpersonal and bilingual writing and speaking skills. Experience in customer support is a plus.