Bilingual Teller (Part-Time)

IH Mississippi Valley Credit Union; East Moline (IL); Hybrid; USD 21,000 - 22,000; Part time

Benefits offered by this job

Outstanding training

Competitive compensation

401(k) with company match and profit分享

Paid time off with paid holidays

Life Insurance

Paid Community Volunteering

Education reimbursement

Fitness reimbursement

Health insurance including dental and视

Flexible Spending Accounts & HealthSav

Job summary

IHMVCU is seeking a member-focused Bilingual Teller (Part-Time) for our East Moline, Illinois location. You will handle deposits, withdrawals, transfers and card services, while delivering personalized solutions and excellent member service.

The role may require occasional travel to assist other branches. Ideal candidates have a High School Diploma, experience in customer support, and bilingual Spanish-English capabilities.

Qualifications

• Bilingual in Spanish and English required.
• Customer service experience preferred.
• Strong interpersonal and listening skills.
• High integrity and accuracy in handling transactions.

Responsibilities

• Listen to member needs to identify solutions, including deposits, loans, and cards.
• Process deposits, withdrawals, transfers, loan payments, and check cashing with accuracy.
• Respond to inquiries about accounts, services, and feature changes.
• Follow cash handling and balancing procedures daily.

Skills

Bilingual Spanish/English

Customer service

Communication

Attention to detail

Rapport building

Education

High School Diploma

Finance/Business coursework (plus)

Job description

Join Our Team as a Bilingual Teller (Part-Time) at IHMVCU!

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member-focused Bilingual Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry.

As a Bilingual Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at our East Moline, Illinois location, however regional travel to assist other branch locations may occasionally be required.

Education and Experience:

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Relative experience in customer support, problem solving and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen and develop strong member relationships.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.
• Professional Bi-lingual skills in Spanish and English is required.

What are some of the day-to-day responsibilities of a Bilingual Teller?

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.
• The pay range for this position is $15.00-$16.00/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. IHMVCU provides a healthy balance of benefits including resources and support:

• Outstanding training; We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

We look forward to welcoming a new team member who shares our dedication to service and community. Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 50 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.