Bilingual Teller — Customer Experience & Referrals

PNC Financial Services Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

PNC Financial Services Group is seeking a Full Time Teller based at the Leon Springs branch in San Antonio, TX. Bilingual Spanish preferred. This in-office role emphasizes delivering an outstanding customer experience and educating clients on financial options while maintaining branch operations.

Ideal candidates are customer-focused, with strong risk awareness and the ability to connect customers with the right PNC products, leveraging technology to enhance service delivery.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group is seeking a Full Time Teller based at the Leon Springs branch in San Antonio, TX. Bilingual Spanish preferred. This in-office role emphasizes delivering an outstanding customer experience and educating clients on financial options while maintaining branch operations.

Ideal candidates are customer-focused, with strong risk awareness and the ability to connect customers with the right PNC products, leveraging technology to enhance service delivery.