Bilingual Teller: Customer Experience & Referrals

PNC Financial Services Group, Inc.; Crossroads (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid time off

Wellness program

Retirement and stock plans

Job summary

PNC Financial Services Group, Inc. is seeking a full-time Teller based at the Crossroads Branch in Tucson, AZ. This role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities for referrals.

Spanish language ability is preferred, with an emphasis on accurate and efficient branch operations. The position emphasizes in-office collaboration, adherence to policies, and a commitment to helping customers manage their finances

Qualifications

• No university degree required; a combination of education and experience may be considered.
• Experience in customer service or banking is a plus.
• Spanish language preference noted for potential interaction with bilingual customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions leveraging technology and resources.
• Ensures teller and branch operations are completed efficiently and accurately.

Skills

Customer Service

Banking

Identifying Opportunities

Leveraging Technology

Proactive Sales

Problem Solving

Managing Priorities

Effective Communications

Understanding Customer Needs

Banking Products

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a full-time Teller based at the Crossroads Branch in Tucson, AZ. This role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities for referrals.

Spanish language ability is preferred, with an emphasis on accurate and efficient branch operations. The position emphasizes in-office collaboration, adherence to policies, and a commitment to helping customers manage their finances